General Information

In which countries can you buy online?

Currently you can make purchases across Europe (Italia, Austria, Belgio, Francia, Germania, Lussemburgo, Olanda, Spagna e Inghilterra).
 
In how many languages ??you can browse the site?
Languages with which you can browse tournegioielli.it are: Italian and English.
 
Items that are not in stock are supplied?
If there is no stock of a particular item, we'll try to replenish it as soon as possible. If this is not possible, do not show on the website.
 
Will I receive the same product that I see in the photo?
Yes, except in cases of handicrafts where the finish may be slightly different.
 
How can I retrieve my forgotten password?
If you have forgotten your password you can recover it in the Log-in. You will receive an email with your new password.
 
How can I be sure you have made ??the purchase in the correct way?
After placing your order you will receive a confirmation message to your e-mail. If you do not arrive, please contact our customer service.
 
Can I know the status of my order?
Yes Just go to the orders section of your account, you will see your order status in real time.
 
What should I do if I receive a faulty item?
Tourné only sells items in perfect condition and therefore in the exceptional case I receive a defective item please contact our customer service.
 
What should I do if I get a wrong item?
If by mistake you get an item that you did not request please contact our customer service